Privacy policy

1. About this policy

This Privacy Policy explains how Aesthetic Ventures Pty Ltd (ABN 23 688 528 716), trading as Aesthetic ("Aesthetic", "we", "us" or "our"), collects, uses, discloses and protects personal information. Aesthetic is bound by the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This policy applies to visitors to our website, people who enquire with us, and our clients. By using our website or providing us with your information, you consent to the handling of your personal information as described here.

2. What personal information we collect

The personal information we collect depends on how you interact with us. It may include:

• Contact and enquiry details such as your name, email address, phone number, business name and the content of your message;
• Client and billing information needed to deliver services and process payments;
• Account access you grant us to advertising, analytics, hosting or CRM platforms in order to provide services;
• Technical and usage data such as your IP address, device and browser type, referring pages, and how you use our website, collected through cookies and similar technologies; and
• Marketing data such as your engagement with our emails and ads.

We do not generally collect sensitive information. If we ever need to, we will ask for your consent first.

3. How we collect personal information

We collect personal information:

• Directly from you when you complete a form, email us, call us, or engage our services;
• Automatically when you use our website, through cookies, analytics and advertising technologies; and
• From third parties such as advertising and analytics platforms, or where you are referred to us.

4. Cookies and tracking technologies

Our website uses cookies and similar technologies to make the site work, understand how it is used, and measure the performance of our marketing. These include:

• Essential cookies needed for the website to function;
• Analytics such as Google Analytics and Google Tag Manager, to understand site usage; and
• Advertising and conversion tracking such as Google Ads and the Meta Pixel, to measure conversions and improve campaigns.

You can control or disable cookies through your browser settings, and you can opt out of certain advertising tracking through the platforms' own tools. Disabling cookies may affect how the website works.

5. Why we collect and use your information

We collect and use personal information to:

• respond to your enquiries and provide quotes;
• deliver, manage and measure our services and campaigns;
• process payments and manage our client relationship;
• operate, maintain and improve our website;
• send you marketing communications where permitted; and
• meet our legal and regulatory obligations.

6. Direct marketing

We may send you marketing communications about our services where you have requested them or where permitted by law. Every marketing email includes an unsubscribe option, and you can opt out at any time by contacting us. We comply with the Spam Act 2003 (Cth).

7. Who we disclose information to

We may disclose personal information to:

• Service providers who help us run our business and deliver services, such as hosting, CRM, email, analytics, advertising and payment providers;
• Advertising and analytics platforms in connection with running and measuring campaigns; and
• Authorities or third parties where required or authorised by law.

We do not sell your personal information.

8. Overseas disclosure

Some of our service providers store or process information overseas, including in the United States and other countries. Where we disclose personal information overseas, we take reasonable steps to ensure it is handled consistently with the Australian Privacy Principles.

9. How we protect your information

We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification or disclosure. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

10. How long we keep it

We keep personal information only for as long as needed for the purposes described in this policy, or as required by law. When it is no longer needed, we take reasonable steps to delete or de-identify it.

11. Accessing and correcting your information

You may request access to the personal information we hold about you and ask us to correct it if it is inaccurate, out of date or incomplete, in accordance with APP 12 and APP 13. To make a request, contact us using the details below. We may need to verify your identity, and in some cases a reasonable charge may apply for access.

12. Complaints

If you believe we have mishandled your personal information, please contact us first so we can investigate and respond. If you are not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

13. Visitors from outside Australia

If you are located in the European Union, United Kingdom or another region with data protection laws, additional rights may apply to you, such as the right to access, correct, erase, restrict or object to processing of your personal information, and the right to data portability. To exercise any of these rights, contact us using the details below.

14. Third-party links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites, and we encourage you to read their privacy policies.

15. Children's privacy

Our website and services are intended for businesses and adults. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will take reasonable steps to delete it.

16. Changes to this policy

We may update this Privacy Policy from time to time. The current version is published on this page with its effective date. We encourage you to review it periodically.

17. Contact us

For any privacy question or request, please contact our Privacy Officer:

Aesthetic Ventures Pty Ltd
Level 1, 1 Burelli Street, Wollongong NSW 2500
Email: digital@aestudio.au
Phone: 0406 751 972